Known Bugs and Errors
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Error
Failed to Update ACT!
Error Message

Failed to Update ACT! Group: GroupName
Could not remove user: <Username> Company: <Company>
You must update this record manually.
Reason

The reason for this message is when Outlook-To-ACT is converting Outlook Groups to ACT! Contacts and groups are being updated. The ACT! database will crash if the last element of a group is removed from the group. Hence, the message above indicates that in order for the particular group in question to be updated, the update must be done through the ACT! interface. Unfortunately, no other mechanism has been found as a workaround.