Error Retrieving Outlook Folders

Top  Previous  Next

ACT-Outlook Synchronizer errors are generally followed by a code and a string that explains the error. From past experience, ACT-Outlook Synchronizer generates very few errors once it is setup. The product has been out for over 2 years and we believe that most bugs have either been found or exterminated (literally). Ever so often we get calls re. errors and here is a list of actions you can take to resolve the error:

Errors with retrieving Outlook Folders
This error occurs when you've changed folders in Outlook and ACT-Outlook Synchronizer cannot find the default folder. The message is in general:

"ACT-Outlook Synchronizer: Error on retrieving Tasks Folder"

"ACT-Outlook Synchronizer: Error on retrieving Contacts Folder"

"ACT-Outlook Synchronizer: Error on retrieving Appointments/Calendar Folder"

Solution 1

1.

Click on the Outlook Folders Tab

2.

Click on the Pick Folder button for each Outlook Folder and select the corresponding Outlook folder.

   

3.      Do this for each folder.

Solution 2

1.

Click on File->Retrieve Default Outlook Folders. This will retrieve the Outlook Default Folders into the folders in question and reset them to the default.

.

---

Note: This section is new and we will be expanding it re. any issues with errors with ACT-Outlook Synchronizer. Check our online help for any additions and solutions before you contact PersonalCRM.